Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Causeway A&E and greenzone

Posted By magpiens89

"Causeway A&E and greenzone"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Minor Injuries Unit

(as a service user),

I broke my ankle a couple of weeks ago and attended causeway hospital a&e in the morning, I was quickly booked in and sent to the green zone to be seen, although it was busy I was seen quickly, treated and it was communicated to me that I could be waiting a while and told the reason why I was checked on and felt listened to at all times. I just wanted to thank all staff at the hospital and kind people I came in contact with. I feel confident in my care going forward from causeway hospital and think it’s important to recognise this and give thanks where thanks is due.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT last month
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 24/03/2025 at 16:17
Published on Care Opinion at 16:17

Hello maqpiens89

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear you recently sustained an injury and had to avail of the services that are offered within our department. I am delighted to read this positive feedback and to hear that you were assessed and treated quickly. Good communication is key to patient satisfaction, and this is a great example of how good communication can have a positive impact.

Thank you for taking the time to leave this feedback; I will ensure it is shared with all staff within the department. Positive feedback is key to improving staff morale and reminding staff of the fabulous care they continue to deliver.

I hope you continue to make a strong recovery.

Yours Sincerely

Victoria McCrory

ACSM CAU ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k