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Kind and patient staff

Posted By Daithi76

"Kind and patient staff"

About: Wythenshawe Hospital / Accident and emergency Wythenshawe Hospital / General medicine

(as the patient),

I was admitted via A&E & subsequently AMU to Wilson Ward, due to a viral infection which caused a severe/acute myopathic condition.

Both the nursing & auxiliary staff were very kind and caring, and I say this as a retired nurse myself.  I was very frightened by the sudden onset of my condition, yet was met with kindness and patience from staff.

One problem of note, a common issue within the wider NHS, was the clear evidence and extent of the understaffing on the ward, and the resulting compromised care planning resulting from this, staff were clearly pushed to their limits, but tried/maintained a caring manner with delivering patient care.

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Responses

Response from Ashley Derbyshire, Patient experience programme manager & service manager, Patient Experience Team, Manchester University NHS Foundation Trust 2 months ago
Ashley Derbyshire
Patient experience programme manager & service manager, Patient Experience Team,
Manchester University NHS Foundation Trust

Submitted on 10/04/2025 at 13:44
Published on Care Opinion at 13:44

Thank you for taking the time to share your positive comments posted on the Care Opinion website regarding the care you received on Wilson Ward at Wythenshawe Hospital.

Your kind words are greatly appreciated and have been warmly received by the team. Feedback like yours not only boosts staff morale but also highlights the hard work and dedication shown by our staff. We’re pleased to hear that you found them kind and caring during your stay.

We also acknowledge your concerns about staffing levels and the impact this can have on care planning. This is a wider challenge across the NHS, and we want to reassure you that we are actively working to improve our resources and ensure the highest standard of care.

Your feedback has been shared with Sarah Ryles, Head of Nursing, and Tom Kellet, Matron, who will ensure your comments are passed on to the staff involved. Thank you once again for your thoughtful message, it truly makes a difference.

Yours Sincerely,

The Patient Experience Team

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