"Staff error "

About: Vine Medical Group Vine Medical Group Waterlooville PO7 7AH

Posted via nhs.uk 2 months ago

On 20 Mar 25 I was booked into Vine GP surgery for blood test and ECG. Although not discussed at the time, I assumed it to be a follow up, along with x-ray, as a result of my appointment with GP on 13 Mar 25. I also received two reminders via text. However, the nurse did not know why I was attending and neither did I. A waste of my time and more importantly the surgery's time. Can only think it must have been human error.

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Vine Medical Group

Submitted on 16/05/2025 at 13:05

Published on nhs.uk at 13:05

Dear Anonymous,
I'm sorry to hear there was confusion with your appointment. If you would like me to look further into what happened please contact the surgery with your details for the attention of myself.
I hope you have now been able to have your follow up appointment.
Kind Regards,
Sarah
Assistant Practice Manager

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