Text size

Theme

Language

"Excellent and caring service"

About: Royal Devon & Exeter Hospital (Wonford) / Medical Imaging Royal Devon & Exeter Hospital (Wonford) / Renal Royal Devon & Exeter Hospital (Wonford) / Urology

(as the patient),

I would like to share my positive experience of the care I received at the Royal Devon and Exeter Hospital. My experience involved both an inpatient stay and ongoing outpatient visits.

In mid-February, I was admitted to the Renal Credy Ward, where I stayed for four days. During my time on the ward, I was consistently impressed by the high standard of care provided by the medical staff. The doctors were knowledgeable, attentive, and took the time to explain my condition and treatment plan clearly. The nursing staff were equally exceptional. They were compassionate, professional, and always willing to go the extra mile to ensure my comfort and well-being. Their dedication and hard work were truly commendable.

My positive experience extended beyond my inpatient stay. I have also had several outpatient visits, including a flexible cystoscopy and an MRI scan. Throughout these appointments, the administrative staff were efficient, organized, and courteous. They made the process as smooth and stress-free as possible. The medical professionals conducting these procedures were skilled and reassuring. My treatment is ongoing, and I will be receiving surgery for bladder stones and prostate reduction shortly. The high level of care provided so far has significantly reduced my anxiety about the upcoming procedures.

Overall, I am extremely grateful for the excellent care I received at the Royal Devon and Exeter Hospital. From the medical and nursing staff on the Renal Credy Ward to the administrative and medical teams involved in my outpatient care, everyone I encountered demonstrated a high level of professionalism, competence, and compassion. I would like to express my sincere thanks to all the staff for their outstanding care.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Hunkin, Operations Manager (Eastern Services), Urology and Preparation for Surgery and e-surgery care group (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Marie Hunkin
Operations Manager (Eastern Services), Urology and Preparation for Surgery and e-surgery care group (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 25/03/2025 at 13:03
Published on Care Opinion at 13:03


Dear paul173

Thank you for taking the time to give feedback on your positive experience with the Urology service. I will share this feedback with the clinical, nursing and admin teams.

I wish you all the best with your ongoing treatment. Please do not hesitate to contact me via email: ann.hunkin@nhs.net if you wish to discuss anything further.

Marie Hunkin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Elizabeth Chapman, Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Elizabeth Chapman
Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 10/04/2025 at 15:06
Published on Care Opinion at 15:06


Hello pau173

My name is Liz Chapman and I am one of the operations managers in medical imaging where you had your MRI scan.

Thank you for taking the time to give feedback on your recent experiences as an inpatient and outpatient at Royal Devon. I was pleased to learn about the work the administrative staff completed to ensure your journey was as smooth and strees-free as possible.

I will share this positive feedback with the administrative and clinical staff who support your during your scan and congratulate them on excellent service.

Wishing you the best with upcoming procedures and that your experiences continue to remain as positive.

Kind Regards

Liz Chapman

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k