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"Colorectal Surgery"

About: Western General Hospital / Colorectal Western General Hospital / Day Surgery Unit

(as a service user),

In July '24 I was sent to the Western General as an emergency by my GP due to a perianal abscess. Absolutely everyone that I encountered during my short stay went above and beyond to make me feel at ease and comfortable. Which, when you’ve got a women in her 30s, crying in pain and partially out of fear is probably not easy.

The only person I remember the name of is the consultant who was operating that day. His name was Mr Duff, he was very clear and to the point in his communication which I was very appreciative of.

I don’t remember her name, but the nurse who looked after me in the recovery suite after surgery was great too, I had very low blood pressure and she was a little worried about me and took such good care.

Also the porters who took me to the ward, I could walk but he insisted on me sitting and was kind and chatty! Then the porters who took me to surgery, they were such a funny duo and doing everything they could to put me at ease. 

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Responses

Response from Stephen Murray, Senior Charge Nurse, Colorectal Surgery, Western General Hospital, NHS Lothian 3 months ago
Stephen Murray
Senior Charge Nurse, Colorectal Surgery, Western General Hospital,
NHS Lothian
Submitted on 25/03/2025 at 13:43
Published on Care Opinion at 14:05


Many thanks for taking the time to provide feedback. I'm glad to hear you had such a positive experience and will ensure Mr Duff and his team are aware. I hope you continue to make a good recovery.

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Response from Celia McKiernan, Clinical Nurse Manager, DATCC, Western General Hospital, NHS Lothian 3 months ago
Celia McKiernan
Clinical Nurse Manager, DATCC, Western General Hospital,
NHS Lothian
Submitted on 25/03/2025 at 14:56
Published on Care Opinion at 16:11


Many thanks for your recent post.

I am very pleased to hear that you had a good experience during your recent time in the Western General Hospital. The teams involved are grateful you took the time to feedback and describe your positive interactions with the various staff groups.

Wishing you a continued healthy recovery.

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