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"Disappointed with e-consult"

About: Fallodon Way Medical Centre

I have generally received excellent service from this practice. However last Monday I needed to seek medical support for a condition that was becoming worse& thought e-consult would give the opportunity to provide fuller details for GP’s consideration. I was surprised that it was the physiotherapist that responded but my consultation seemed quite thorough & I was told it needed to be referred to GP so I then expected contact. 3 days later I had heard nothing so contacted surgery to follow up and asked if it could be logged that my condition was continuing to get worse rather than better. Told my best option was to ring at 8.00am next week to book a Dr appointment if I wanted an earlier review. So really a waste of time as I could have done that last Monday and would probably have seen a Dr before now.

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Responses

Response from Fallodon Way Medical Centre 4 months ago
Fallodon Way Medical Centre
Submitted on 24/03/2025 at 15:08
Published on nhs.uk at 15:08


Please be assured we take all feedback seriously, aiming to learn from them and improve our services.

We sincerely apologise that you feel you have not received the the high standard of care we strive to achieve. Our eConsult service is once that is often efficient and popular so we are sorry this has not been the case for yourself.

In this instance, we are not able to help with your comment on individual care received in this way. however, we would like to be able to follow up on your points therefore please could I ask that you follow this link: https://www.fwmc.org.uk/contact, in order to submit your details which will be dealt with by our Clinical Complaints Lead.

Fallodon Way Management Team

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