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"building work making me feel unsafe"

About: Adult Psychological Therapy Services (APTS) / Northern Sector (Old Bridge house)

(as a service user),

I attended for my therapy session today and there's ongoing building work happening. Because of this we're now all made to wait downstairs in an open area. It's causing me a lot of anxiety. It's harrowing meeting people I know who are coming in for other types of appointment. We used to wait in the quiet rooms which were private but today there were people for different types of appointment and they could hear what we were being called in for. It broke our privacy. People were asking what I was in for and it was embarrassing.

In my session there were workmen right outside the door. It made me feel very anxious. It was hard to talk and I needed to talk really quietly because I didn't want them to hear what I was saying. I felt violated, unsafe, and really worried about being overheard. It's taken me years to be able to open up about the trauma I'm discussing with my therapist. It was terrible to have to talk about this traumatic event with men right outside the door.

My therapist is really amazing but the situation was out of her control. She'd asked the workmen to move but she hadn't been able to get them to go, and she was apologising profusely to me. She gave me the option to cancel my session but it would have been more damaging to do that, so we carried on.

It's important to understand that the room we usually use has become a safe place where I feel I can talk. Now I feel really anxious and there's an uncertainty about what will happen in the next few weeks - whether we'll need to keep moving rooms, and which room we'll be in. It feels re-traumatising. I think it's wrong to have the work being carried out at the same time as potentially quite vulnerable people are attending for their sessions.

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Responses

Response from Ciara Payne, Cognitive Behavioural Therapist, Adult Mental Health, WHSCT 4 months ago
Ciara Payne
Cognitive Behavioural Therapist, Adult Mental Health,
WHSCT
Submitted on 24/03/2025 at 20:45
Published on Care Opinion at 20:45


Dear InspireKJ88

Thankyou for taking the time to provide feedback and sharing your concerns regarding the building work that is taking place in Oldbridge House.

I would like to apologise that the experience you had at your last appointment has left you feeling upset and unsafe. Your experience is completely against the ethos of Adult Psychological Therapy Service, where we value confidentiality, safety and a therapeutic environment.

Whilst we were aware that the building work would cause some disruption we did not expect the degree of impact it would have on people who are attending appointments. We hope that when the work is completed it will improve the building for everyone.

I am sorry to hear that the uncertainty around appointments and your overall experience feels retraumatising for you. One of the benefits of using Care Opinion to share your views is that it is distributed to Senior Members of the Adult Mental Health Directorate and representatives of the Senior Management of the Western Health And Social Care Trust. I will ensure that your views will be discussed at this level.

I am pleased that you felt supported by your therapist, I will make sure your feedback is shared with her.

Once again I thank you for providing feedback as your views are very important to us.

Best Wishes

Ciara Payne

Cognitive Behavioural Therapist

Oldbridge House

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