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Embarrassing appointment

Story from nhs.uk

"Embarrassing appointment "

About: Jubilee Street Practice

Had a check-up today booked by a doctor. The consultant decided to cancel the blood test based on the fact I have had one 1 year ago. My cholesterol levels are hight, Ive been breastfeeding for 18months, has had tyreoid problems in the past and my hair keep falling ad like one year ago. I had to explain to the consultant the connection between lack of sleep ( due to baby) to tyreoid function so I could have a blood test re-booked for April ( because she was happy to leave me without one). She seemed to be just following protocols and not understanding why and showed lack of knowledge about health. Said I was in a low risk of heart problem without running tests even though i have family history. Such an upsetting and dismissive care.

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Responses

Response from Jubilee Street Practice 2 months ago
Jubilee Street Practice

Submitted on 21/03/2025 at 14:08
Published on nhs.uk at 14:08

Dear Marina Mazzoni,

Thank you for sharing your experience with us. I’m very sorry to hear that you felt dismissed and not properly listened to during your appointment. Your concerns about your health, especially given your medical history and current symptoms, are completely valid, and I appreciate you taking the time to bring them to our attention.

We strive to provide patient-centered care, and I regret that you felt the consultation did not reflect this. It’s important that every patient feels heard and supported, particularly when discussing ongoing health concerns. I understand how frustrating it must have been to feel that your symptoms and circumstances were not fully considered.

I will ensure that your feedback is shared with the appropriate team so we can reflect on how we communicate and make decisions about patient care. If you would like to discuss your concerns further or if you feel you need a sooner follow-up, please do not hesitate to contact us. We want to make sure you receive the care and reassurance you need.

Once again, I sincerely appreciate your feedback, and I hope we can provide you with a more positive experience moving forward.

Kind regards

Kamal

Senior Management Team

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