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"Lack of interpersonal skills"

About: Aberdeen Maternity Hospital

(as the patient),

Currently going through my second pregnancy. Have been having issues with high blood pressure and PET system on and off for weeks, so much so that I was ambulanced into Aberdeen maternity at one point.

A few days ago, I woke up feeling rubbish, sore head, nausea and my blood pressure was raised. Phoned triage where I was told the standard, take paracetamol and rest. Decided to contact my own community midwife who came past, did 3 readings which were all high and she phoned triage to ask for me to be seen.

From the moment I got into the ward, the particular staff member dealing with me made me feel like an inconvenience, as if I was basically making everything up and they couldn’t be bothered to deal with me. Constantly second guessing everything I said, no interpersonal skills and basically lacked any sort of empathy.

I didn’t want to be there, just as much as they apparently didn’t want me there, but to be made to feel as if you’re an inconvenience at such a delicate time is unacceptable.

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Responses

Response from Liz Cheung, Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital, NHS Grampian 3 months ago
Liz Cheung
Lead Midwife for Maternity and Women Services, Aberdeen Maternity Hospital,
NHS Grampian
Submitted on 01/04/2025 at 10:45
Published on Care Opinion at 10:45


picture of Liz Cheung

Dear arazq95,

Thank your for taking the time to get in touch. Please accept my sincere apologies for they way you were treated in Triage Ward.

I have asked the lead of the depatment to share your experience with all of the team, so they can understand the negative impact behaviour such as this can have. I have also asked that any staff member who may be struggling in thier role to come forward, so we can put support in place for them.

I hope this will be enough to prevent a similar situation occuring in the future.

Thank you again for taking the time to get in touch and for giving us the opportunity to improve care.

Regards

Liz

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