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"Excellent service from the Day Surgery Staff @ Crosshouse hospital"

About: Crosshouse Hospital / Day Surgery

(as a service user),

Yesterday I underwent Maxillofacial surgery at the Day Surgery unit. This experience was positive . I’m eternally grateful for the kindness and compassion shown by all members of staff. From the receptionist, every nurse, at every level.  Especially  the staff nurse with the “E” in her name, who ensured I was comfortable and relaxed. Apologies but her full name has eluded me today.I’m sure it will will come back after I’ve  sent this. They made this a calm & secure experience. 

My faith in the Consultant Maxillofacial surgeon, Mhairi  was complete. She was prepared for any difficulty’s that may arise. The Consultant  Anaesthetist, Michael, clearly informed what would occur when I was admitted into Theatre. A Medical student &a Nurse student where both keen.
My waiting time from initial consultation with Mhairi Little to the actual operation was 9 weeks. Well  within the estimated time scale..
A big thank you to everyone at the Day Surgery unit at Crosshouse Hospital.
 
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Responses

Response from Fiona Brown, Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse, NHS Ayrshire & Arran last month
Fiona Brown
Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran
Submitted on 21/03/2025 at 14:15
Published on Care Opinion at 14:15


Hi,

Thank you for taking the time to leave such lovely feedback. I am glad to know that you had such a positive experience. I will ensure the team is aware of your thanks. Hopefully you are at home recovering well - take care

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