I went to the University Hospital's of Leicester A&E department two and half weeks ago with a broken nose. They saw me and I was out after about 6/7 hours. This service was good.
A couple of days later I received a text from their ENT department for a follow up two weeks after. Again this is good but unfortunately that would be in Leicester and I live in Devon.
I didn't have my NHS number when I was in A&E so they couldn't access my details.
I was told that my referral from Leicester to the GP would take 48 hours, so I called my GP. The GP told me that they couldn't get my paperwork from the hospital for security reasons, so I called the University Hospital's of Leicester to chase this up, which took hours.
A week later, my discharge notes arrived with my GP, after a lot of phone calls from me. This was sorted by a nice lady called Alison at Leicester A&E.
Once my GP got my notes, they sent them to North Devon District Hospital fracture clinic. The clinic said that they don't deal with nose breaks, and it would need to go to ENT.
However, North Devon District Hospital didn't send this information to my GP, but instead to my old address. There has been no referral to ENT, and it would be up to me to deal with this.
A week later, I rang my GP to see what was happening. They called North Devon District Hospital who told them that they don't deal with broken noses. So my GP then urgently referred me into the Devon Referral Support Service for a ENT referral. I have called Devon Referral Support Service today and they are closed for training.
This is now two and half weeks post injury, and I haven't even got my original referral sorted. All the information I read says that any procedures for a broken nose are best happening within 2 weeks of the injury.
I want to be clear that my GP has been good, University Hospitals of Leicester has been good and North Devon District are not at fault as they don't deal with broken noses. It's the computer system that's not working. I feel really frustrated and angry about the whole thing.
"I feel really frustrated and angry about the whole thing"
About: Devon Referral Support Services Devon Referral Support Services Newton Abbot TQ12 4PH Leicester Royal Infirmary / Accident and emergency Leicester Royal Infirmary Accident and emergency Leicester LE1 5WW Leicester Royal Infirmary / Ear, Nose and Throat Leicester Royal Infirmary Ear, Nose and Throat LE1 5WW North Devon District Hospital / Ear, Nose and Throat North Devon District Hospital Ear, Nose and Throat Barnstaple EX31 4JB North Devon District Hospital / Fracture Clinic North Devon District Hospital Fracture Clinic Barnstaple EX31 4JB Wallingbrook Health Centre Wallingbrook Health Centre Chulmleigh EX18 7DL
Posted by talxg34 (as ),
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