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Rude staff

Posted By Murd

"Rude staff"

About: Raigmore Hospital / Radiology

(as the patient),

Went in for an ultrasound scan and was dealt with the a very rude and unhelpful staff member. They made me feel like a piece off rubbish.

This isn't my only bad experience off raigmore, been there a few times recently and it's just incredible about how bad that place is. Every consultant I encountered seemed hell bent on proven people wrong in their problems.

I have worked hard and paid taxes for almost 30 years believing that when I need help from the nhs they would be there to help, how i was wrong.

I have worked customer facing jobs and if I ever treated people the way raigmore hospital does it would off been sacked. 

Please sort that hospital out us feels like the rest off the Highlands know just how ridiculous, rude , unhelpful the staff are.

In my opinion, they are playing with people's life's and wellbeing

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 2 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 08/04/2025 at 13:58
Published on Care Opinion at 13:58

picture of Sylvia Fraser

Dear Murd

Thank you for contacting NHS Highland though Care Opinion to note your experience following your attendance at NHS Highland Radiology Department for an ultrasound scan.

Please accept our sincere apology for the delay in acknowledging, and responding to your post.

I’m very sorry to hear about your negative experience and note that this is not your first negative encounter with staff.

If you would be comfortable doing so, I would encourage you to contact us through NHS Highland Feedback Team. We would happily look at your concerns and reply in more detail to you personally.

You can contact us at nhshighland.feedback@nhs.scot, or by calling us on 01463 705997.

With kind regards

Sylvia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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