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"Wasted appointment Opthamology Laurieston Building"

About: Princess Alexandra Eye Pavillion

(as the patient),

I attend opthamology regularly every 6 months or so for regular check up on my eye disease keratoconus.  Since January I have had a few notifications advising of appointments firstly at outpatients at the RHCYP, this was cancelled, no reason given, then an appointment at Laurieston which was also cancelled and my latest appointment was made in March in the afternoon which was not cancelled.  I duly attended the appointment on time having to drive from Livingston, pay for parking only to be met by the consultant to be advised he had no idea why I had been booked to see him, that I wasn't his patient, and the scanning machine that they would use to check the progress of the disease was actually at St Johns and not in Edinburgh.

This left me quite annoyed and very frustrated that I had wasted my time, got time off work and had to drive through and of course incurred the expense of the parking.  Of course in addition to this, this appointment could have been allocated to whoever needed it, as I imagine there will be a waiting list to the the consultant.

I have not yet heard when my appointment will be rearranged, again this is very frustrating

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 3 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 26/03/2025 at 10:11
Published on Care Opinion at 10:11


picture of Claire Withnell

Dear sagittariusnh66,

Thank you for taking the time to share your story with us on Care Opinion regarding your ophthalmology appointments.

I was sad to read about your experiences with your appointments being cancelled, and the issues you experienced with the appointment you attended. I am sorry for this and the increased frustration it caused.

I have reached out to the management team to allow them to read your feedback and provide a response.

In order to understand more about your experience, to see how we can improve things, if you would like you can also contact the Patient Experience Team by email on LOTH.feedback@nhs.scot or by telephone on 0131 536 3370 (Mon-Fri, (9am-2pm) with your details.

Once again I apologise for the issues you are experiencing,

Claire

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