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"Constantly talked over"

About: Arndale Resource Centre

(as the patient),

Late February 2025, I had an appointment to have my mental health assessed, and I would like to say that I found the staff member I saw to be extremely rude, disrespectful and unprofessional.

The reason I say that is because they constantly talked over me and would not allow me to finish what I was saying, in spite of the fact that I asked them several times to extend me that courtesy.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 24/03/2025 at 13:40
Published on Care Opinion at 13:40


picture of Kevin Torbet

Response posted on behalf of Charlie Stewart, Nurse Team Lead, Arndale Resource Centre

Dear TwoSetViolin

Thank you for getting in touch with us through Care Opinion.

I was sorry to hear that this has been your experience at Arndale Resource Centre.

If you wish to discuss this further, please contact myself, Charlie Stewart, Nurse Team Lead on 0141 211 6184.

Kind regards

Charles Stewart

Nurse Team Lead

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