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"No Communication Whatsoever"

About: The Cottons Medical Centre

Had a procedure a couple of months ago after being diagnosedwith severe iron anaemia. Procedure involved having some samples being removed that were going to be tested for cancer. Procedure was done through a private hospital but on NHS. 4 weeks ago hospital told me the results had been sent to the GP practice and someone would call me. 4 weeks on and no phone call! I have chased 3 times! Once told they had no results, the 2nd time told magically they had found them and the duty GP would call me and the latest I have had no reply at all! Yet it's marked on the system so I know they have it. Absolutely appalling! Funny enough, I kind of want to know whether I am dealing with cancer or not!!! To top it off, when I had my procedure done the consultant couldn't understand I wasn't on any treatment for the anaemia!

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Responses

Response from The Cottons Medical Centre 6 days ago
The Cottons Medical Centre
Submitted on 29/04/2025 at 15:35
Published on nhs.uk at 15:36


Thank you for your feedback and for bringing your concerns to our attention. We are sorry to hear about the distress you experienced regarding the delay in receiving your results.

Upon receiving your feedback on 20th March, a GP from our practice attempted to contact you twice the same day and successfully reached you on the third attempt. We are pleased we were able to discuss your results directly with you.

We take patient concerns very seriously and are reviewing our internal processes to ensure that communication regarding results is timely and clear moving forward.

If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact Samuel Adams Practice Manager at the surgery.

Kind regards,

The Cottons Medical Centre

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