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"Exceptional care provided by amazing staff!"

About: James Paget University Hospital

I had chest and back pain and called my GP to make an appointment, they advised me to go to A&E. After checking in I was given an ECG and had several samples of blood taken.

All the staff were amazing, really professional and so friendly, I was made to feel at ease by every one of them. At one point there were 74 patients waiting to be treated, the atmosphere was calm and all the staff were so helpful.

My bloods were clear and the ECG was fine and after a check up from a doctor I was told the problem was muscular and that he was happy for me to go home.

From start to finish the process took just under 2.5 half hours. Absolutely amazing! The NHS and those that work within it are the very best there is. My thanks to everyone at this excellent A&E department.

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Responses

Response from James Paget University Hospital 2 months ago
James Paget University Hospital
Submitted on 27/03/2025 at 14:32
Published on nhs.uk at 14:32


Dear Patient

Thank you for taking the time to post your positive feedback following your experience of accessing our Emergency Department Services recently. I am pleased to learn that you were treated swiftly and professionally and the outcome was positive. Please be assured that I have shared your comments with the staff involved.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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