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"Brilliant practice"

About: Creffield Medical Centre

I have been a patient at this surgery for over 50 years and can honestly say that they have been brilliant throughout this time. The service I have received has been exemplary from the staff and doctors alike. They have truly looked after me. They have reacted when urgent treatment or referral has been required. For example, I recently called the surgery at 08:00, and was seen by a doctor 45 minutes later. I was referred to an assessment unit at the local hospital where I was seen at 10:10 the same day.

I find the new on-line system user friendly and efficient. I contacted the surgery today and filled in a form. I was called back within the hour and seen by a doctor, again within an hour. I simply couldn't have asked for a better response. Thank you Creffield Medical Centre, you are truly brilliant.

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Responses

Response from Creffield Medical Centre 2 months ago
Creffield Medical Centre
Submitted on 21/03/2025 at 12:20
Published on nhs.uk at 12:20


Dear Patient

Thank you for taking the time to post your feedback.

You would have seen some changes in the way we work and offer patients appointments over the past 50 years. Always trying to improve our service and face the different challenges we encounter.

Total Triage has worked very well for our patients and staff over the past three weeks. I hope this will continue as we offer a new way of working that is much fairer to all our patients

Once again thank you for taking the time to post your kind words of thanks and appreciation, these have been passed on to all staff working at the surgery.

Kind Regards

Tracey Rowles

Practice Manager

Creffield Medical Centre

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