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Explain everything so well they quickly put you at ease

Posted By magpierq53

"Explain everything so well they quickly put you at ease"

About: Queen Margaret Hospital / Ophthalmology

(as a service user),

I have had 2 appointments this month.  I wanted to pass on how impressed I was not only with the efficiency of the service but also how kind the staff were.  Eye appointments can be very anxiety provoking at the best of times, however the team there are so friendly and explain everything so well they quickly put you at ease.

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Responses

Response from Pamela Harley, Charge Nurse, Ophthalmology Outpatients Queen Margaret Hospital, NHS Fife 5 months ago
Pamela Harley
Charge Nurse, Ophthalmology Outpatients Queen Margaret Hospital,
NHS Fife

Submitted on 20/03/2025 at 09:40
Published on Care Opinion at 09:40

picture of Pamela Harley

Dear magpierq53,

Thanks for taking the time to leave a comment about the eye clinic. I am pleased that you felt the service was efficient and the staff you met were kind and made you feel at ease. Most people who attend the eye clinic are very anxious and we try our best to reassure and provide as much information as we can for patients to make an informed decision.

I will share your feedback with all the staff who will be pleased to hear and we hope you are keeping well,

Take care,

Kind regards

Pamela Harley

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