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"They were kindness itself"

About: Crosshouse Hospital / Stroke Care Scottish Ambulance Service / Emergency Ambulance

(as a relative),

We recently had friends round. My wife was in full flow, when suddenly her voice slowed as if the spring was winding out on an old gramophone record. I picked up that something was wrong right away. I asked her if she could raise both arms - only one went up. She was obviously having a stroke. Called 999 Ambulance. They came within 15 minutes and carted her off to Crosshouse Hospital with blue lights flashing. 

I followed in the car. When I arrived my wife was already being scanned. Right enough, there was a clot on the right brain. The consultant, appearing from home on a big TV screen, told us they had an injection that could disperse the clot in some though not all cases. There were adverse side effects in 1 patient in 60 which could be very serious. It was entirely our decision whether to have it. 

I asked my wife is she wanted it. She said no.

I turned my back on my wife to face the consultant. I’m thinking, my wife’s in the middle of a stroke and can’t think this through. It’s gotta be on me. I told the consultant we wanted to go ahead.

Just over an hour later, my wife recovered full movement in her previously paralysed left arm and leg, and her speech was normal. 

They kept her in the next day for monitoring, and she was discharged the next day. The next day she was hoovering and dishwashing. She has a bunch of medicines to take to reduce the chances of it happening again. 

My wife and I are eternally grateful to the medical and nursing team in the Stroke Unit. They were kindness itself, and their treatment worked. To all potential stroke patients out there remember the golden hour - 999, Ambulance Service, please. It gives the NHS a chance to make a big, life-changing difference!

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 3 months ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 20/03/2025 at 13:39
Published on Care Opinion at 13:39


Hi Hugh261,

I'm really sorry to hear about your wife's recent stroke, that must have been really frightening for you both. It sounds from what you say that you managed to stay calm throughout and acted quickly to help her. What you said about the golden hour is so important.

I hope your wife is doing ok and her recovery is going well.

I just wanted to thank you for the lovely feedback about our staff at the Scottish Ambulance Service who cared for your wife. It's great to read that they were on scene so quickly to get her into hospital.

Thanks again for taking the time to share your experience. Please pass on our very best wishes to your wife.

Take care,

Mark

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Update posted by Hugh261 (a relative)

Hi Mark,

Yes, the Ambulance Service was prompt and also reassuring and very helpful. One hint, though. I didn’t know how long they would be, and was told by 999 there might be a delay. That was a worry. I guessed, it hope rightly, that you’d prioritise a stroke case. I know it’s not easy but it would help if some way could be found going forward to keep the patient in the picture? Just a suggestion!

Response from Christine Somerville, Senior Charge Nurse, Acute Stroke Unit (Wards 3E/F), University Hospital Crosshouse, NHS Ayrshire & Arran 3 months ago
Christine Somerville
Senior Charge Nurse, Acute Stroke Unit (Wards 3E/F), University Hospital Crosshouse,
NHS Ayrshire & Arran
Submitted on 20/03/2025 at 19:53
Published on Care Opinion at 19:53


Dear Hugh261,

Thank you for taking your time to post your feedback on care opinion. This must have been a very frightening time for you and your wife. I am so glad you were able to recognise the signs of stroke and dial 999 to ensure your wife got the best possible treatment. Time is brain and the earlier you get to hospital the better.

There is no doubt your quick action and your wife receiving thrombolysis supported her recovery.

It is so lovely to read your feedback and the team will be delighted to hear this. We are acutely aware of how difficult it is for patients and their families and strive to give the best possible care.

I am so glad your wife is now back at home and wish her well on her recovery.

Best Wishes,

Christine and Staff Ward 3E

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