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"Lack of empathy"

About: Maternity care / 2 West Maternity

(as a service user),

17weeks pregnant went to assessment unit with tightening's and cramping the midwifes and doctor Kim that I seen there were amazing she admitted me to the antenatal ward for observation.

When I got there was no bed for me I found walking hard due to the tightening's and had to go up and ask for a bed. 

I was there over 24hrs and nobody check my baby's heart beat & I was made to feel stupid for being upset and one midwife was very rude to me this isn't my first baby it's my second and I new my body I was feeling very sick and in pain no one checked on me for hours.

Staff were checking other ladies beside me I felt like my baby wasn't important enough to them and they didn't care to be honest.

I'm changing my hospital I won't be giving birth there it has left me upset and I won't ever go back there, I felt there was no compassion for me it's shocking..

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Responses

Response from Brid France, Midwifery Sister Craigavon Area Hospital, Integrated Maternity and Women's Health, Southern Health and Social Care Trust 3 months ago
Brid France
Midwifery Sister Craigavon Area Hospital, Integrated Maternity and Women's Health,
Southern Health and Social Care Trust
Submitted on 19/03/2025 at 12:18
Published on Care Opinion at 12:18


picture of Brid France

I am extremely saddened to read of your experience on the antenatal ward. As a trust we strive to ensure all our service users are treated with the utmost dignity and respect, I can only apologise that you felt this was not your experience. If you would like to discuss the care you received further please do not hesitate to contact me on ward 2 west Craigavon Hospital extension 61740.

Kind Regards

Brid France

Ward Manager

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