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"A caring professional manner"

About: University Hospital Ayr / Endoscopy

(as the patient),

Attended endoscopy suite within Ayr hospital for gastroscopy/colonoscopy procedures.

From reception to discharge all staff performed their duties in a caring professional manner, ensuring that I received all necessary information and holistic care as required.

In particular, a huge thank you to those within endoscopy area who, provided words of encouragement and support throughout the procedure. As procedures were carried out without sedation, the caring attitude of the staff enabled me to relax, reducing my anxieties and therefore making the procedures much more manageable and less stressful.

It was an excellent example of exemplary care from all staff involved. Thank you.
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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 3 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 08/04/2025 at 09:18
Published on Care Opinion at 09:18


picture of Pamela Gibson

Dear Valied service

With apologies for the delay, I would like to thank you for taking the time and trouble to share this lovely feedback about the care provided within the Endoscopy Unit, University Hospital Ayr.

I am sorry to hear that you required an admission to hospital for gastroscopy/colonoscopy procedures, but glad to know that you found all of our staff to be reassuring, friendly and professional whilst you were under their care. It’s often the attention to small details that make such a big difference in reassuring patients and alleviating any anxieties and this is a lovely example of the patient centred care that we strive to provide.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team in the Unit. I know they will all be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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