After struggling with a problem with my upper and under eye skin for 6 weeks, seeing two pharmacists and an optition, I was advised to contact my GP as the initial treatment for blepharitis has had no impact and my eyes remain red, sore and some days swollen.
The receptionist advised that I would be triaged and if a GP nneded to see me a link would be sent to book an appointment.
I received the link saying I needed an advanced routine appointment so I tried to book on line but there were no appointments available. The advice on line was to phone through to the surgery.
I spoke to another receptionist who confirmed there were no apointments and I had to keep trying on-line every day as the link was valid for 7 days. If i required urgent treatment I should phone 111.
I work full time and cannot book on line before I leave for work as your system does not open until 8am. By the time I have arrived at my desk, the appointments are fully booked.
Please may i suggest you amend your booking system as it does not suit working people.
I very rarely bother your surgery and I am more than disappointed with the service received today.
As a result, I will probably have to spend more money on the wrong treatment from the pharmacist.
"Inadequate appointment booking system"
About: Littlewick Medical Centre Littlewick Medical Centre Ilkeston DE7 5PR
Posted via nhs.uk
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