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So impressed with every aspect of my treatment

Posted By lupusqb78

"So impressed with every aspect of my treatment"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre Victoria Hospital / Pre-assessment

(as the patient),

I was so impressed with every aspect of my treatment at the NTC Fife Orthopaedics Kirkcaldy.

Mr Howard, my surgeon, instilled confidence and from that appointment everyone I met was professional, caring and were a credit to this amazing orthopaedic Centre.

I don’t know how they did it, from secretarial staff, the pre-assessment Centre to every nurse and member of the team; the anaesthetist and operating team, everyone, considerate and empathetic. Physio and OHC, Catering staff and cleaners, this unit is amazing.

All the written communications were clear, with follow-up details and information provided in a booklet for reference.

My thanks to everyone!!

I would reassure anyone who is going to make this journey that they will be in good hands.

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Responses

Response from Briony Klos, Senior Charge Nurse, National Treatment Centre, VHK, NHS Fife 4 months ago
Briony Klos
Senior Charge Nurse, National Treatment Centre, VHK,
NHS Fife

Submitted on 19/03/2025 at 08:28
Published on Care Opinion at 08:28

picture of Briony Klos

Hello,

Thank you for taking the time to post feedback on care opinion, regarding your recent experience at the National Treatment Centre. All patient feedback is greatly appreciated.

It is great to hear that you were impressed with every aspect of your treatment. The National Treatment Centre aims to provide high quality, person centred care, to allow each individual reach their full potential. Hence, it is rewarding to know that you had a positive experience and found staff to be caring, professional and considerate of your individual needs.

The National Treatment Centre aims to deliver effective communication, to ensure care provided is co-ordinated and holistic. Therefore, I appreciate your feedback regarding communication. It is good to know that you felt communication was clear and you had information for future reference. This type of feedback allows our team to reflect on our clinical practice and make changes, to make improvement that will help future patients through their journey.

I will pass on your kind words to Mr Howard and the NTC team. Thank you.

I hope you are recovering well following your surgery.

Take care and best wishes,

Briony Klos

Senior Charge Nurse

National Treatment Centre Ward

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Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife 4 months ago
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife

Submitted on 19/03/2025 at 08:40
Published on Care Opinion at 08:40

picture of Stephanie Allan

Dear lupusqb78,

Thank you for taking time to provide feedback on your surgical journey.

I am pleased to hear that all the staff involved in your care were considerate and empathetic.

I am happy to hear all the written communications were clear, with follow-up details and information provided in a booklet for reference. It is important that the information we had out is easy to understand and feels relevant.

On behalf of the pre-assessment team I wish you well with your recovery.

Kind regards

Stephanie Allan

Senior charge nurse

Pre-assessment department

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