We have had to call the surgery a few times over the last couple of weeks for my daughter and the entire surgery from the receptionist right through to the nurse, paramedic and the doctors have been incredible! They have squeezed us in a couple of times at really short notice! Today I called at 5.50pm the surgery saw her at 6.10pm! You just don’t get that kind of service anywhere else! After hearing friends complaining they can’t even get an appointment at other surgery’s it makes us realise just how lucky we are! The receptionists are always polite, super helpful and nothing is too much trouble! The doctors and paramedic are thorough, kind, caring and explain everything again nothing is too much trouble! We ended up having to go to hospital and whilst at the hospital I was struggling to get answers on something so I called the surgery who despite us being at the hospital at the time of the call went out of their way to help us and get the answers we needed! I know it’s not normal behaviour ringing your doctors whilst in hospital but that is how incredible they are and how they have all made us feel that they really are there for us no matter what! I don’t give reviews often but they really do deserve some sort of recognition! That place is more than just a surgery.
"By far the best surgery around"
About: Chapel Row Surgery Chapel Row Surgery Reading RG7 6NS
Posted via nhs.uk
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