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"Care Package"

About: Biggart Hospital / Occupational Therapy Care at Home Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

In May 2023 I woke up to my legs no longer functioning. They had been getting worse for some time. I was hospitalised in Crosshouse for 10 days where an MRI as a showed a trapped nerve in my upper spinal cord (T1/T2 area). Discussions were had between Crosshouse and Glasgow. It was deemed safer not to operate as I still had good upper body strength for someone in their 80s. I was then transferred to the Biggart rehab hospital, Prestwick.

The staff in both Crosshouse and particularly the Biggart were first class. Caring, competent and, in most case with a good sense of humour. The latter quality helped me through the rehab in Biggart for 4 months. The only complaint was that I was fit to be discharged with a care package after the first 2 months. The other 2 months were waiting for a care package. At that time this was not an uncommon problem.

On release I was given carers in the morning to get me out of bed and in the evening to put me back. My wife has severe arthritis in her knees, hence the care package.

My first package was at my original address, but due to the cottage being on two levels, we had to move house to a ground floor flat. As both were in South Ayrshire there was no need to change packages.

I have had many different carers during this time with some regular. All have been first class. Competent, helpful and cheery. I have favourites, but they are all good.

My only observation is the very strange shift system which appears to tire out the carers by the end of their four day split shift. They still do their job, but I can tell they’re often quite tired. Although it’s none of my business, South Ayrshire may consider looking into their shift system.

Lastly, I would like to thank all the staff of Ayrshire NHS and Home Care for looking after me and taking the burden from my wife, who cares for me well once I’m up and on my wheelchair.
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Responses

Response from Karen Wilson, Clinical Nurse Manager, Biggart and Girvan Hospitals, NHS Ayrshire & Arran 3 months ago
Karen Wilson
Clinical Nurse Manager, Biggart and Girvan Hospitals,
NHS Ayrshire & Arran
Submitted on 21/03/2025 at 10:08
Published on Care Opinion at 10:08


AuldYin84

Many thanks for you care opinion post.

My name is Karen Wilson and I am the Clinical Nurse Manager for the Biggart Hospital.

May I take this opportunity to thank you for taking the time to post your lovely comments and thoughts on Care Opinion. I am heartened to hear that you had an good experience across our Health Care Teams and I am pleased to hear that you are doing well. I'm sorry you had a wait for your care package whilst you were with us but I am glad the team are making a difference to your life and that of your wife now you are home.

I shall pass your kind words onto the staff at Biggart and wish you well in your recovery and here's to making new memories in your lovely new home.

Best wishes

Karen

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Response from Claire Donnelly, CAH Assistant Supervisor, Quality Assurance, South Ayrshire Council 3 months ago
Claire Donnelly
CAH Assistant Supervisor, Quality Assurance,
South Ayrshire Council
Submitted on 28/03/2025 at 10:44
Published on Care Opinion at 10:45


Hi AuldYin84,

We are extremely grateful for you to take your time to share your experience with us.

I am glad you were able to get a care package to suit your needs, During this difficult period you have been going through however I am pleased to hear the carers were first class and have been competent, helpful and cheery. I will ensure this is passed on to the team, as they work hard to ensure everyone is receiving a high standard of care.

With regards to your observation of the carers shift pattern, We are working with the carers to improve the way they work by our sharing platform for ideas and having regular team meetings, this has not been something that has been brought up however, I will ensure your views are shared.

I am delighted to hear you are doing well and Hope you and your wife can start to enjoy the Spring, with the days becoming longer and hopefully the start of some warmer weather.

Kind Regards,

Claire

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