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The nurse was excellent and had me sorted in 5 minutes

Posted By plutogx63

"The nurse was excellent and had me sorted in 5 minutes"

About: Arbroath Infirmary / Minor Injuries NHS 24 / NHS 24 (111 service)

(as a service user),

I had part off my hearing aid stuck in my ear the nurse was excellent and had me sorted in 5 minutes.

The only complaint I have is with the time it takes to get to speak to anyone with having to go through the 111 system!!! 

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 3 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 20/03/2025 at 08:20
Published on Care Opinion at 08:20

Dear plutogx63

Thank you for sharing your story on Care Opinion. I am pleased to read of the excellent care you received at Arbroath Hospital, and within a timely manner.

I reply on behalf of NHS 24. I note your comment regarding the wait time to access the 111 service, please accept our apologies for this. We are aware that, at times, due to high demand, wait times to access our service are longer than we would like. Please be assured that we are working hard to improve this and it remains a top priority.

If you would like us to review your contact with the 111 service in more detail, please contact me at Patient.Experience@nhs24.scot.nhs.uk, including your Care Opinion username, and I would be pleased to arrange a review.

Thank you once again for sharing your experience.

Best Wishes

Laura

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Response from Lauren Lawrie, Advanced Nurse Practitioner, Angus Minor Injury Units, Angus Health and Social Care Partnership 3 months ago
Lauren Lawrie
Advanced Nurse Practitioner, Angus Minor Injury Units,
Angus Health and Social Care Partnership

Submitted on 20/03/2025 at 22:10
Published on Care Opinion at 22:10

Dear plutogx63,

Thank you for taking the time to complete a Care Opinion about your recent attendance to Arbroath Minor Injury Unit. I am pleased to hear that you were treated in a timely fashion and the nurse was able to locate and remove the foreign body from your ear.

I will ensure that the Minor Injury Team are made aware of your positive feedback.

Best wishes

Lauren

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