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"I haven't felt so respected, cared for and listened to"

About: Urgent Community Response Mid Hants

(as a staff member posting for a patient/service user),

Nothing could have been done better. I would like to thank all of the team!

I have had some unfortunate episodes in hospitals locally. These I don't need to go over because my theory is if you can't say anything positive , don't say anything at all and I truly can't think of anything positive to say of my care in hospital.

I have never heard of the Urgent Community Response Team until recently, but my goodness, it has restored my faith in the NHS. I Have never received such caring , thorough treatment for at least 40 years. I am dyslexic so never fill these forms in but I am so impressed with all of the staff that have visited me that I felt I had to express my gratitude to the team.

There was nothing that they could have done better.

All the staff were very caring they made me feel I was important they listened and treated me with respect. I haven't felt this from any member of NHS for many years apart from my surgeon who did my knee replacement. Well done NHS you have achieved more with this team than I could have imagined.

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Responses

Response from Vanessa Shipley, UCR Mid Team Lead, Mid Hampshire, Southern Health last month
Vanessa Shipley
UCR Mid Team Lead, Mid Hampshire,
Southern Health

runs the UCR mid Hampshire team day-to-day

Submitted on 31/03/2025 at 16:54
Published on Care Opinion at 16:54


We are so pleased you had such a great experience with the team and that you were treated with respect and listened too.

We are grateful you took the time to let us know how you felt.

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