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Kindness, care and total dedication

Posted By Carolyn271

"Kindness, care and total dedication"

About: St Michael's Hospital / St Josephs Ward

(as the patient),

I recently went into St. Joseph’s ward, Hayle hospital, for a total knee replacement. I had one knee done there already a few years ago.

I have to say it was excellent and just the same as when I was previously in there. The whole thing from start to finish was excellent.

The staff were fantastic and nothing was too much trouble for them. I really can’t speak highly enough about all of them, right from the nursing staff, to the kitchen staff, and the porters as well.

It was my choice to go to St. Michael’s as the treatment was so very good last time. I have no regrets doing the same again.

Nothing was too much trouble for any of the staff there and I really would like to take this opportunity to thank everyone for their kindness, care and total dedication to their job . 

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Responses

Response from Natasha Andrews, Governance Manager, West Cornwall Hospital and St Michaels Hospital, Royal Cornwall Hospitals NHS Trust 2 months ago
Natasha Andrews
Governance Manager, West Cornwall Hospital and St Michaels Hospital,
Royal Cornwall Hospitals NHS Trust

Submitted on 18/03/2025 at 10:38
Published on Care Opinion at 10:38

Dear Carolyn271

Thank you very much for taking the time to share this positive feedback with us after your recent attendance. My name is Natasha Andrews, and I am the Governance Manager for St Michael’s Hospital.

I am so pleased to hear that you have been so well looked after following your recent admission to St Joseph’s Ward at St Michael’s Hospital and nothing was too much trouble for the staff..

I will make sure that your comments and thanks are passed onto all the teams you have mentioned. It's always lovely to hear directly from the patients themselves and the teams will be very thankful.

Best wishes on your continued recovery

Natasha

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Update posted by Carolyn271 (the patient)

It is only the truth. And I would have no worries about going to st Michael’s in Hayle at any time in the future if it became necessary. Lovely hospital with lovely stuff and so good at their job.

Response from Adrian EVANS, Ward Manager, St Michaels Hospital, RCHT last month
Adrian EVANS
Ward Manager, St Michaels Hospital,
RCHT

Ward Leader - Registered Nurse

Submitted on 01/04/2025 at 16:45
Published on Care Opinion at 16:54

Dear Carolyn271

Thank you so much for the positive comments. I am so glad your experience with us was as you describe. I will share this with my team on the ward; they will be grateful for your feedback.

I hope you are recovering well and get back to full fitness soon.

Best wishes

Adrian Evans

Ward leader, St Joseph's Ward

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