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"Colonoscopy experience"

About: Victoria Hospital / Day Intervention Unit Victoria Hospital / Endoscopy

(as a service user),

My first contact was with Kelsey who was wonderful. She set the right tone and made the conversation not in the least embarrasing. She was very clear about the process and very helpful.

The bowel prep arrived in good time and was easy to use. I had anticipated that the result would be unpleasant and likely to keep me up all night but that was not the case. Yes, one needs to stay close to a toilet!

On the day I  had difficulty finding the unit due to lack of signage. When I did find it everyone was very kind and made things very easy.

Michelle was in charge of her team of Fiona and Lynne.

The process I found interesting to catch on the screen but when it got to the furthest point the sedation was completely inadequate and I suffered a lot of pain. I realised that I was being held down by the two nurses. I’m sure that more sedation could have been given considering that it is easily reversed afterwards.

After the procedure I was left to rest and was quite comfortable. Was given a tray with tea toast and biscuits which was very welcome.

Thanks to all concerned.

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Responses

Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL, NHS Fife 2 months ago
Katie Black
Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL,
NHS Fife
Submitted on 19/03/2025 at 10:23
Published on Care Opinion at 10:23


Dear orionce78,

My name is Katie Black, I am the Senior Charge Nurse in the Day Intervention Unit. Thank you for your feedback, we take all feedback very seriously. I would really like to discuss with you further your experience in our unit. Please can you email me on my work email katie.black2@nhs.scot?

Thank you and hope to speak to you soon

Katie

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Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL, NHS Fife 2 months ago
Katie Black
Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL,
NHS Fife
Submitted on 27/03/2025 at 13:19
Published on Care Opinion at 13:19


Dear orionce78,

Thank you for taking the time to chat with me recently about your experience in the Day Intervention Unit.

I hope you are content with the outcome and please feel free to contact me at anytime with any further queries you may have.

Katie Black

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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