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"Excited for new journey ahead"

About: Dame Carol Detoxification Service

(as a service user),

I was feeling very anxious when i came in but the 2 nurses who did my admission made me feel very welcomed, they were calm, reassuring and explained everything slowly. The support staff showed me around everywhere. Once i was allowed out the room, i came down and everyone made me feel welcomed , showed me where i can find things in the kitchen  and encouraged me to attend groups . All the support staff try to make it as fun as they can in a detox. I was very well looked after and had a good time.

All the permanent staff were attentive and incredible .
 It would be nice if there would be a shower rail i can put my towels on in the bathroom. 
Sometimes agency staff at night not quiet enough when they check on us and i had some disturbed sleep.
I got on with most other patients but there was someone who i felt like was very disturbing to everyone and it made me very frustrated on some days, this made me feel irritated at times.

The food was too card heavy for me.

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Responses

Response from Naomi Dawson, Dame Carol Detoxification Service, Inclusion 2 months ago
Naomi Dawson
Dame Carol Detoxification Service,
Inclusion
Submitted on 20/03/2025 at 13:45
Published on Care Opinion at 13:45


Thank you so much for taking the time to leave us feedback with regards to your treatment journey with us.

Arriving for a detox can be a very nerve racking experience, so we are glad you found the nurses to be calm and reassuring whilst explaining the process with you.

Staff and the other patients are supportive and it creates a welcoming environment for you to relax and also engage in activities that occur throughout the day and evening.

Thank you for your suggestion of towel rails in the bathroom, this is something we will look into moving forward.

In response to your comment regarding agency staff this will definitely be feedback to them.

We're really thankful for your feedback, I shall pass on your kind words to the team and we wish you all the best for the future.

Naomi Dawson- Team Leader

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