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Rude behavior of the staff

Story from nhs.uk

"Rude behavior of the staff"

About: Newham General Hospital

Immersive Reader

My wife got a bad experience from the side of a staff. She did ask for hot water, as she was suffering from throat irritation. But, staff didnt helped even when she told her situation.

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Responses

Response from Newham General Hospital 2 months ago
Newham General Hospital

Submitted on 17/03/2025 at 10:26
Published on nhs.uk at 10:26

Immersive Reader

Dear Anonymous

Thank you for taking time to contact us with feedback about your wife’s experience at Newham General Hospital. We were very disappointed and sorry to learn that your wife's experience did not match the expectation you had of us. We fully appreciate how upsetting this must have been and would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site. You will need to provide them with of your wife's details i.e. hospital or NHS, number, full name etc., your name and contact number and a more detailed summary of your experiences which you can send via email to nuhpals.bartshealth@nhs.net You can also contact them by Tel. No. 020 7363 9292 for further guidance and support.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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