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Appointment to be seen by nurse

Posted By Sanj

"Appointment to be seen by nurse"

About: Arbroath Infirmary / Out of Hours Service NHS 24 / NHS 24 (111 service)

(as the patient),

The staff are excellent. I got seen by a very good nurse who listened patiently and asked all the right questions. She also got another nurse involved for a second opinion who was also superbly brilliant. 

I am very glad, was seen by these bunch lovely people, thank you.

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 3 months ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 19/03/2025 at 16:35
Published on Care Opinion at 16:35

picture of Stephanie W

Dear Sanj,

Thank you for sharing your story on Care Opinion.

I reply on behalf of NHS 24. It is great to hear that you were referred to your local services for further support.

If you have any feedback specifically related to your calls to the 111 service, please do not hesitate to get in touch with me at patient.experience@nhs24.scot.nhs.uk and I would be pleased to review this for you.

Thank you again for your kind words.

Best wishes,

Stephanie

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Response from Rachel Bennison, Service Manager, Primary Care Services, Tayside Out of Hours Service, Angus Health and Social Care Partnership/NHS Tayside 3 months ago
Rachel Bennison
Service Manager, Primary Care Services, Tayside Out of Hours Service,
Angus Health and Social Care Partnership/NHS Tayside

Submitted on 26/03/2025 at 12:22
Published on Care Opinion at 13:54

picture of Rachel Bennison

Dear Sanj

I am replying on behalf of the Out of Hours Service.

Thank you for your feedback. I am pleased to hear our nursing staff were able to help you in such a caring way.

I do hope you are feeling much better now.

I will share your lovely feedback with our team.

Best wishes,

Rachel

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