"The level of care was sub-standard"

I was recently referred by my GP to the urgent ENT clinic at the Royal Victoria Hospital. 

I was referred because I had eye haemorrhage in both eyes and a headache and was advised not to drive.

At 2pm I received a call from ENT at the RVH to come asap. I am in my late 70s and waited in A&E for 10 hours for triage before a very junior Dr saw me.

When I was eventually called, the Dr not once looked into my eyes or examined them.  They asked multiple questions over and over again. At this stage given my age, I was exhausted, frustrated, hungry and wanted to go home.  I was so upset. It was about 11.30pm. 

This Dr, while very polite, seemed to be very unsure about what they were doing. 

I was sent back out to sit in A&E and advised a prescription would be made up for some ointment. I sat for over another hour and was called again. This time to see another Dr, who had brought out an instrument to examine my eyes. They had never used it before and again did not seem to know what they were doing. It was a farce. I was beyond exhausted and could take no more. At about 1.30am I decided to leave and go home, and left untreated for the condition for which I had been referred at 11am that morning. 

To keep a person of my age in a floundering A&E department, with no treatment is unacceptable. The level of care was sub-standard. 

The situation traumatised me for several days after, causing me more upset at what I had to endure.  This is no way to treat any person, never mind the elderly.