Extremely disappointed by poor service. Elderly Mum, type 2 diabetic on insulin, housebound and has heart failure. I called 111 at 11.30 on a Saturday morning on her behalf and was still waiting for a call back for triage from OOH GP at 8.30pm. She had a podiatry at home appointment and her toe has become badly infected as a result, the infection tracking onto top of her foot. Called back and advised they are busy and will get back to her at some point either by telephone or visit or maybe both. The NHS in Scotland is broken.
"Extremely disappointed by poor service"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by lynxjp68 (as ),
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