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Excellent care

Posted By Ooh reviewer

"Excellent care"

About: Forth Valley Royal Hospital / Urgent Care Centre NHS 24 / NHS 24 (111 service) Stirling Care Village / Minor injuries unit

(as a service user),

Last weekend I contacted NHS Scotland on 111 and I just want to thank everyone involved in my care. The call handlers were caring and professional, and following their assessment, I was given an appointment to attend Stirling OOH department. Again I received excellent care, I was seen very quickly and a plan of care was put in place. The Nurse and Doctor I saw were kind, attentive and reassuring.

I had to attend the Urgent Care Centre in Forth Valley Royal Hospital the following day, where again the care I received was excellent. Teigan and the team went above and beyond for me and I am truly grateful to you all. Thanks also to the staff in the Xray department, who again were excellent.

I just want to say thank you to everyone involved over the whole weekend. 

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 2 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 20/03/2025 at 08:19
Published on Care Opinion at 08:19

Dear Ooh reviewer

Thank you for sharing your story on Care Opinion.

I note from your story multiple services were involved in your care, I reply on behalf of NHS 24.

It is great to learn of your overall patient journey, from your call to the 111 service to the care you received at Stirling Out of Hours and Forth Valley Royal Hospital. If you wish to share some further information with me including your Care Opinion user name, I can locate the staff members you spoke with and share your Care Opinion story with them, I am sure they will be delighted to read your kind word. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you once again for sharing your story.

Laura

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Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 2 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 20/03/2025 at 10:48
Published on Care Opinion at 10:48

Dear Ooh reviewer

Thank you for taking the time to post your recent experience of our urgent care centre. I will be sure to share with the rest of the team

I hope you are recovering well

Best wishes

pam

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