"Left standing outside"

About: Sexual Health Services - South Staffordshire (Open Clinic) Sexual Health Services - South Staffordshire (Open Clinic) ST16 3AQ https://openclinic.org.uk/clinics/stafford-central-clinic/

Posted by tangobe44 (as the patient), 3 months ago

I was left standing outside because the door was locked and there was no sign on the door saying the staff were having lunch.
I pressed the buzzer multiple times and nobody answered. I actually hurt my wrist trying to open the door as I didn't know it was locked.
When someone opened the door, they said I was early. I was 5 minutes early. Not very good.
Poor on this occasion due to the reception team. Support worker I saw was fab.

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Suzie Sellberg

Clinical Practice Educator/Lead Nurse, Inclusion Sexual Health,

Inclusion

Band 7 Sexual Health Lead Nurse

Submitted on 25/03/2025 at 10:01

Published on Care Opinion at 10:01

Hi Tangobe44
Thank you for sending in your feedback. I am Suzie, one of the nurse team leaders; I am not sure which clinic it was that you attended. We are sorry on this occasion that the door had been locked and this was not communicated. I will speak to the team and ensure that they remember to display the sign on the door if the doors are shut when clinics are closed for lunch. I am very pleased that you had a positive experience with the Health Care Support Worker you saw.

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