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"Treatment of Doctors"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as a relative),

My brother was recently rushed to Hairmyers A&E Department with chest pains , which paramedics checked before taking him to hospital, I have no complaints about their conduct and thank them for their actions.

The doctor who attended my brother later was very rude and abrupt with him by asking him to stop shaking whilst taking bloods - he has tremors which are a side affects of his meds, he suffers from epilepsy and cannot control them, he is also an outpatient of the Epilepsy clinic at Hairmyres hospital, if the Dr who was dealing with him had bothered to check his records at the hospital they might have noticed this. I appreciate  they have a job to do, but is this the way to treat patients?

I must thank the nurse who actually helped him by holding his arm while the Dr did what they were doing. My brother was upset by this Doctor's attitude and so am I. Doctors are supposed to have a better bedside manner or am I wrong? May I add this is not the first time he has experienced this lack of bedside manners from staff at Hairmyres. 

I would also as my brother's next of kin and POA like to be informed on when he is discharged if that's ok.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 3 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 20/03/2025 at 15:30
Published on Care Opinion at 15:30


picture of Lise Axford

Dear Orca

I am sorry to read about the way medical staff treated your brother when he attended the emergency department after experiencing chest pain. I would expect all staff to be professional and courteous and of course understand that tremors cannot be controlled. Please pass on my sincere apologies to your brother.

It is important that individual staff reflect on their practice as well as the wider team and therefore I wonder if you could contact me personally with your brother’s details. I also see that you would like to be kept informed of discharge planning and therefore your information would be required.

Again I am sorry for the distress caused to your brother and of course yourself. I hope to hear from you

lise.axford@lanarkshire.scot.nhs.uk

Kind regards

Lise

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 3 months ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 20/03/2025 at 16:15
Published on Care Opinion at 16:15


Hi Orca,

I'm really sorry to hear about your brother and I hope he is doing ok.

I see my colleague Lise from NHS Lanarkshire has responded on the points you made about your brother's care and has offered to chat to you in more detail about these. I just wanted to thank you for your kind comments about our paramedics at the Scottish Ambulance Service.

It is appreciated.

Take care,

Mark

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