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"I am grateful to have been in such capable hands"

About: Victoria Hospital / Urology

(as the patient),

I spent 6 weeks in Ward 54 for severe haematuria, although hospital is not where anyone wants to be, I can’t praise the staff in this ward enough.

I really wish I could remember all the names of the staff I met while I was there, but as I’m terrible with names, the ones I do remember are Ray, Lana, Dean and Havy, but to all the other staff, all the students I met, the housekeeping staff, from the moment I arrived, I was met with kindness and professionalism that made a challenging situation infinitely easier to cope with.

The nursing staff went above and beyond to ensure my comfort and well-being. Their dedication to their work is truly commendable, and I deeply appreciate the time they took to explain procedures and answer any questions I had.

The teamwork and dedication displayed by each member of the hospital staff made a significant difference in my experience. It is clear that Ward 54 prioritizes patient care and well-being, and I am grateful to have been in such capable hands.

Thank you once again for all that you do. Your hard work and compassion have left a lasting impression on me, and I will always be thankful for the care I received.

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Responses

Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife 7 months ago
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife
Submitted on 17/03/2025 at 15:36
Published on Care Opinion at 15:36


picture of Susan Sung

Dear Iain1,

Thank you so much on behalf of the Ward and the Urology team for taking the time to post such glowing feedback on Care Opinion.

It is lovely to hear that you experienced good care and attention over a long period spent in hospital under our care. It is important to us that our patients feel supported and we are delighted that you were able to experience team work and dedication first hand.

Thank you for highlighting the contribution that our dedicated students and house-keeping staff have made. I know that they will be delighted to hear this.

I hope that you continue to recover and we are grateful for your patience in having to spend several weeks in hospital.

Please do not hesitate to get in touch should you require any further assistance.

Best wishes

Susan (Senior Charge Nurse)

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