I was recently an in patient in Hairmyers hospital following an episode of chest pain which was attributed to an NSTEMI!
My initial engagement was with SAS when they collected me from home before taking me to A&E. These guys were effective and efficient in my treatment and care.
Whilst the staff who cared for me in A&E were on the whole were very caring and empathetic- the triage nurse who met with me, gave me the impression that not only they were busy, but, that me being there was not appropriate!! I felt like a fraud- I nearly left the department untreated/diagnosed!
I was admitted into ward 2 while awaiting consideration of ongoing care. The ward staff dealt with a very busy environment with a keen sense of humour ensuring the through put and range of conditions were appropriately stabilised and transferred where necessary!
I was transferred to cardiology ward 9!
Whilst I wish this hadn’t been necessary it was a lovely experience!
The whole staff team who were involved in my care were amazing. They effectively and efficiently delivered compassionate care in what was a very emotional period for me as I was learning to accept a significant diagnosis.
I was fortunate to witness the registered nurses provide a very healthy learning environment for a range of learners from HNC students- paramedics and student nurses! It was a delight to see all the learning opportunities taken advantage of.
Staff Nurse Laura was the nurse who provided and managed my care for 3 days in the ward, not only to me but to the three other patients in the room. SN Laura delivered and coordinated care in a clearly empathetic manner and, worked in a way that prioritised patients- her support of learning on the ward demonstrates a key element of nursing where promoting professionalism and trust by demonstrating through her behaviour and approach how it should be done!!
Throughout my stay on ward 9 the whole team clearly respond to the ethos of care that is patient led.
Thank you for this.
"The whole team clearly respond to the ethos of care"
About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Hairmyres / Cardiology University Hospital Hairmyres Cardiology G75 8RG University Hospital Hairmyres / Emergency Department University Hospital Hairmyres Emergency Department G75 8RG University Hospital Hairmyres / Medical Assessment Unit University Hospital Hairmyres Medical Assessment Unit G75 8RG
Posted by Doriswsn137 (as ),
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