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"A good experience I had with my GP"

About: General practices in Greater Glasgow & Clyde

(as a service user),

I’d like to share a positive experience I had with my GP, Dr. Bossley, at The Roxburgh Practice in Greenock. From the moment I walked into the consultation room, I felt heard and respected. Dr. Bossley took the time to listen carefully to my concerns, showing genuine empathy and a thoughtful approach to my situation.

Throughout the appointment, Dr. Bossley’s insight and understanding were evident. They asked thoughtful questions, explored different aspects of my symptoms, and explained potential options with clarity and kindness. I never felt rushed or dismissed—instead, I felt like a partner in my own care.

Their caring demeanor and willingness to go the extra mile made a real difference to my well-being. By the end of the consultation, I had a clear plan forward, as well as reassurance that I was in capable hands.

I’m incredibly grateful for the support and care I received, and I wanted to take a moment to recognize the positive impact of this experience. Dr. Bossley’s dedication to their patients is truly appreciated, and I feel fortunate to have them as my GP at The Roxburgh Practice.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 20/03/2025 at 13:31
Published on Care Opinion at 13:31


picture of Kevin Torbet

Dear aurigabt65

Thank you so much for sharing such a thoughtful and positive experience with us on Care Opinion.

We’re delighted to hear that Dr Bossley at The Roxburgh Practice in Greenock provided you with such excellent care. It’s wonderful to know that you felt heard, respected, and supported throughout your consultation. Dr Bossley’s approach, taking the time to listen, explain, and involve you in your care, is exactly what we strive for in the NHS.

We’ll make sure your feedback is passed along to Dr Bossley and the team, as they will be thrilled to know how much you valued their care. Your kind words mean a lot, and we are grateful for your recognition of their dedication. Thank you again for sharing your experience, and we wish you all the best in your continued care.

Kind regards

Kevin

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