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"Exceptional Care"

About: Forth Valley Royal Hospital / Maternity unit

(as a service user),

I gave birth to my son early January 2025, within the hours after delivery I received exceptional care. Dr. Kennedy and Dr. Hepburn-Scott were exceptional in managing my care during a very critical time after childbirth.

As my condition worsened due to blood loss, their professionalism and calm demeanour provided much-needed reassurance. Dr. Kennedy, in particular, stood out for his ability to balance professionalism with a truly personable approach. He took the time to explain each step of my treatment plan to my husband, who had no background in healthcare. This thoughtful communication ensured that we both understood the gravity of the situation and helped alleviate the anxiety we were experiencing. Their compassionate and knowledgeable care played a crucial role in my recovery, and I felt deeply supported throughout the entire ordeal. It’s clear to see that Dr Kennedy will make a fantastic consultant for gynaecology and obstetrics in the future . His management of my care from ward 8, back to ward 7 and ultimately to back to theatre was calm and considered. 

I truly felt safe at what could have been a very traumatic time for myself and my new family.

Thank you.

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Responses

Response from Heather Riddoch, Department Manager/Senior Nurse, NHS Forth Valley last month
Heather Riddoch
Department Manager/Senior Nurse,
NHS Forth Valley
Submitted on 12/03/2025 at 09:50
Published on Care Opinion at 09:50


Dear Wright321,

Firstly may I congratulate you on the birth of your son.

Thank you very much for taking the time to highlight the exceptional care you received whilst a patient in the maternity unit at Forth Valley. It seems like you may have experienced a difficult time, and I am so pleased to hear that you were reassured by the professionalism, and explanations conveyed to you and your husband at such a stressful time.

I will share your post with Dr Kennedy and Dr Hepburn-Scott, both I am sure, will be grateful to receive this positive feedback.

I hope you and your husband are settling into life as a new family with your son.

Thank you again

Heather Riddoch

Department Manager

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