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We all felt he was in good hands

Posted By Mrs A G

"We all felt he was in good hands"

About: Renal (Kidney) Medicine & Dialysis / Renal High Care Ward - Ward 2F

(as a relative),

I wanted to thank all the staff on 2F at Crosshouse Hospital for looking after my Dad while he was an inpatient with them.

The nurses and Drs were all very knowledgeable and communicated what was going on with my Dad's care very well.

He received very timely tests and it was explained to our family why he was receiving these tests very well.

We all felt he was in good hands and was being very well  looked after to get to the bottom of the reason for him suddenly being unwell. 

Also to say that he enjoyed the food provided

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 18/03/2025 at 13:36
Published on Care Opinion at 13:36

picture of Pamela Gibson

Dear Mrs A G

Thank you for taking the time and trouble to share this lovely feedback about the Renal Service within University Hospital Crosshouse.

I am sorry to hear that your dad required an admission to hospital, but delighted to know that he received such professional and respectful care from our staff in Ward 2F. It’s often the attention to the small details that can make such a big difference in reassuring patients or their relatives, such as taking the time to explain the results of tests and providing regular updates. This is a lovely example of the patient centred care that we strive to provide.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind words with the wider staff in the Ward. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you and your dad felt so well supported.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind regards

Pamela

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