"I feel basic care was lacking"

I was admitted for a relatively minor planned procedure under GA with an overnight stay. Care generally was excellent.  The only real negative was some of the staff I encountered. I was bed-bound with a catheter and a drip and hadn’t been up since the procedure. The controls on the bed weren’t working so I couldn’t adjust it.  

I was in a side room and at some point the nurse call button had been left on the cabinet out of reach.  No-one offered to help me settle for the night or checked I was comfortable.  

There was loud chat and laughter from some staff until about midnight when the corridor lights were turned off and it went quiet.  I feel basic care for patients seemed to be lacking on this occasion.