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Good care

Story from nhs.uk

"Good care"

About: Frimley Health NHS Foundation Trust

My husband has just received a Copy of his discharge letter from when he was in Wexham Park Hospital Seven months ago.

It seems a complete waste of NHS money when he had the same letter in August last year.

I read through all Nine pages to ensure there was nothing extra to worry about.

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Responses

Response from Frimley Health NHS Foundation Trust 3 months ago
Frimley Health NHS Foundation Trust

Submitted on 14/03/2025 at 16:14
Published on nhs.uk at 16:14

Dear Anonymous,

Thank you for your feedback. I have raised your comment with senior team working on improving communication. There are a number of reasons you may have received this. Please accept our apologies but be reassured that we are doing what we can, all the time to eliminate waste like this.

Signing up to the MyFrimleyHealth Record app – which works on computers. Tablets and smartphones – should prevent you from receiving duplicated communications. You can sign up by going to https://myfrimleyhealthrecord.fhft.nhs.uk/ and clicking sign-up now.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***

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