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"I can’t ever forget how comfortable she made me"

About: Gilbert Bain Hospital / Gynaecology

(as the patient),

I had to get an ultrasound, there was a problem with my period and I got the ultrasound and when I got there the ultrasound nurse suggested they might have to do an internal exam and I immediately started to shake and get scared. I was trying not to cry but I also needed to know what was going on and reluctantly I agreed to do it but the nurse, her name was Jenny, I think could tell there was something wrong and I eventually admitted it, I felt ashamed and guilty but she went above and beyond for me, finding out a way we could find out and diagnose my PCOS without the internal exam and I can’t ever forget how comfortable she made me.

She made me feel like I wasn’t a freak or a victim and did it all on a friendly and professional way. I can’t thank her enough for how she made me feel. I hope she knows what a difference nurses like her make peoples lives.

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Responses

Response from Rhianna Leask, Assistant Feedback and Complaints Officer, Corporate Services, NHS Shetland 2 months ago
Rhianna Leask
Assistant Feedback and Complaints Officer, Corporate Services,
NHS Shetland

I work in the Feedback and Complaints Service

Submitted on 20/03/2025 at 09:38
Published on Care Opinion at 11:16


Dear Anonymous55,

Thank you for taking the time to post your kind comments about your recent ultrasound experience where you were seen by Jenny. We are glad to hear that Jenny was able to make you comfortable with her friendly and professional approach to your care.

It is always good for us to receive feedback and is very much appreciated by our staff. We have shared the post with the team.

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