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I felt comfortable and was heard

Posted By nitratemy83

"I felt comfortable and was heard"

About: Newham Community Health Services / Cardiac Rehabilitation St Bartholomew's Hospital / Cardiology

(as a service user),

I had a heart attack and l was taken to Bart’s hospital where l had stents put in. After wards l was discharged home and was referred to have cardiac rehab.

I attended the clinic at SHC where l saw nurse Chika who looked after me. She listened to me, and explained the cardiac risk factors to me. I felt comfortable and was heard. She reassured me regarding my health condition and encouraged me to take one step at a time in making healthy life style changes.

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Responses

Response from BHNT Central Complaints Team, Senior Complaints Officer, Barts Health NHS Trust 2 months ago
BHNT Central Complaints Team
Senior Complaints Officer,
Barts Health NHS Trust

Submitted on 10/03/2025 at 15:34
Published on Care Opinion at 15:34

Dear nitratemy83

Thank you for taking the time to share such positive feedback about your experience at St Bartholomew’s Hospital Cardiac Rehab Unit. We are delighted to learn that you felt comfortable, listened to, kept informed and supported by the nurse who cared for you. We will ensure that your kind words is shared with the nurse and the team who treated you initially, who we know will be very happy to receive your feedback.

Best wishes to you
Central Complaints Team
Barts Health NHS Trust

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