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I am forever grateful for your commitment to excellence

Posted By Mrep85

"I am forever grateful for your commitment to excellence"

About: Royal Devon & Exeter Hospital (Wonford) / Breast care and breast surgery

(as a service user),

Dear Miss Olsen and Team,

I am writing to express my deepest gratitude for the exceptional care and support you provided during my bilateral mastectomy with reconstruction. Being diagnosed with triple-negative breast cancer in 2023 and as a BRCA gene carrier, I faced immense challenges. However, your unwavering compassion and expertise transformed this daunting journey into one of hope and healing.

Your meticulous surgical skills have not only restored my physical appearance but have also rejuvenated my spirit. The cosmetic results are nothing short of artistry, and I am continually amazed by the outcome. Beyond the surgery, your empathetic approach and the dedication of your entire team were a beacon of light during my darkest moments. You all made me feel safe, understood, and cared for, which is an invaluable gift.

I am forever grateful for your commitment to excellence and the genuine kindness you extended to me throughout this process. Thank you for giving me back not just my body, but also my confidence and hope for the future.

With heartfelt appreciation,

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Responses

Response from Suzie Avery, Lead Breast and Breast Reconstruction CNS (Eastern Services), Breast Clinical Nurse Specialist Team (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Suzie Avery
Lead Breast and Breast Reconstruction CNS (Eastern Services), Breast Clinical Nurse Specialist Team (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 18/03/2025 at 14:22
Published on Care Opinion at 14:22

picture of Suzie Avery

Dear Mrep85,

Thank you very much for taking the time to post a review, and for sharing your experience. I am so pleased to hear that you have felt your experience has been a positive one.

You have clearly faced a very challenging time in your life, and it is extremely reassuring to hear that you felt safe and understood by those caring for you. As a team, we strive to keep patients at the centre of everything we do, where they can feel safe and cared for. Your feedback reaffirms everything we endeavour to do, so thank you. I will be sure to share your feedback with Miss Olsen and the rest of the team.

I do hope your recovery continues to go well, and we send our warmest regards for your future.

Thank you again.

Best wishes

Suzie Avery, Lead Breast and Breast Reconstruction CNS

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