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She is reassuring and a credit to the NHS

Posted By AL21

"She is reassuring and a credit to the NHS"

About: Dalriada Urgent Care

(as a service user),

I had to contact Dalriada Urgent Care on several occasions unfortunately this last month or so & each time I have been seen by the same GP, I believe she is a Dr McCartney who is at causeway hospital urgent care dept - this GP is empathetic & has a lovely way about her and doesn’t palm you off with telling you it’s viral, she is reassuring and a credit to the NHS

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Responses

Response from Janet Shields, Complaints Manager, Governance, Dalriada Urgent Care last month
Janet Shields
Complaints Manager, Governance,
Dalriada Urgent Care

Submitted on 26/03/2025 at 17:03
Published on Care Opinion at 17:03

My name is Janet Shields, Governance Lead in Dalriada Urgent Care. Thank you for leaving such kind feedback. We very much appreciate you taking the time to get in touch to tell us about your positive experience.

Unfortunately is often only the negative feedback that organisations such as us receive. Therefore, I am extremely grateful for your correspondence and hope that should you require to use Dalriada Urgent Care in the future you will receive the same quality standard of care that we aim to provide.

Kind regards

Janet

Janet Shields

Governance Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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