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"The best GP I’ve had"

About: City Way Surgery

In my experience this GP has always had The best service for me, that goes from the front desk, the Doctors and the blood tests I’ve had, I usually struggle with blood tests but the ladies here are so fast and lovely I have completely lost all worry about having them. The front desk has always given me nothing but respect and are polite and I find quite frankly the best they can be, they are patient and well spoken. It angers me when I hear other patients who refuse to understand that they are not miracle workers and they cannot have all the answers. I’m not a well man a lot of the time so whenever i fill out an E consult and usually get an appointment that day I really appreciate the speed at which I get seen. I wish I knew the names of the ladies on the phones or at the desk but regrettably I don’t but believe me treat them with respect and you will receive great service, the best. All docters I’ve seen have been outstanding and informative for me and my piece of mind, This review will not allow me to name the doctors I’ve seen that I wish I could thank directly so I will do so when I see them in person again, but they should know who they are and I’m grateful. Thank you for your support over the years and if I ever should move location from Chatham I will surely miss this GP as if I find a better one i will be extremely suprised.

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Responses

Response from City Way Surgery last month
City Way Surgery
Submitted on 13/03/2025 at 16:42
Published on nhs.uk at 16:42


Dear H. Maunder,

Thank you for your kind and detailed review. We are truly delighted to hear about your consistently positive experiences with our practice, from our front desk team and Phlebotomists to our Doctors.

It's great to hear that our team's dedication to providing respectful, efficient, and compassionate care has made such a difference for you.

Your words of encouragement and understanding mean a great deal to us. We are thrilled that our e-consult system has been effective in providing you with timely appointments, and we are committed to maintaining this level of service.

We will be sure to pass on your heartfelt thanks to all our staff, including the front desk team and the Doctors you've seen.

We are truly grateful for your kind words. We strive to provide the highest standard of care, and your review reinforces that we are on the right track.

Sincerely,

M. Stephenson

Business Manager

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