"Toenail surgery"

About: Angus Community Podiatry Angus Community Podiatry

Posted by ptolemaea (as the patient), 2 months ago

I arrived at the health centre and was directed to where I needed to wait. They were running a bit behind so I had to wait an extra 20 minutes but I didn’t mind as I wasn’t in a rush. A nurse came and got me when it was time for my appointment and introduced me to the doctor who was doing my toenail surgery. They were both very nice and friendly and talked me through what would happen, helping me to feel calm and ease any anxieties or uncertainties. The nurse made sure I felt comfortable in the chair and that I was ready for the procedure to start. While I was being administered the local anaesthetic she talked me through a breathing exercise to help with the sharp pain from the needle. I chatted to the doctor and nurse while we waited for the anaesthetic to take effect, feeling relaxed. The doctor then checked to make sure I was fully numb by gently prodding my toe. During the surgery the nurse informed me of the aftercare required like how often to change dressings etc. The surgery was quick and afterwards the doctor demonstrated how to dress the toe. He gave me a supply of gauze, bandage and tape to dress my toe along with information leaflets on aftercare and what to expect post-surgery. Overall I had a very good experience.

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Geraldine Knight

Care Opinion Engagement Worker,

P&K HSCP

To generate interest, attract, invite, support P&K HSCP service providers to subscribe to Care Opinion, which will then enable service users to feedback their story about the service on Care Opinion.

Submitted on 14/03/2025 at 17:12

Published on Care Opinion at 17:12

Dear ptolemaea
My name is Geraldine Knight, I am the Care Opinion Engagement Worker for Perth & Kinross, Health & Social Care Partnership.
I am writing to thank you for sharing your story on Care Opinion about the care you received from our Angus Community Podiatry team.
We are sorry that they were running a little late on the day of your appointment, however I am sure the team will be delighted to receive your lovely comments, thank you.
The team are incredibly busy at this time, they are aware that you have shared your story and will respond to you as soon as they are able to.
Once again, thank you for taking the time to share your experience on Care Opinion, we are very grateful for your feedback.
Kindest regards
Geraldine

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Hollie Dalgarno

Podiatry Operational Lead, Podiatry,

Perth and Kinross Health & Social Care Partnership

Submitted on 25/03/2025 at 11:26

Published on Care Opinion at 11:26

Thank you for taking the time to provide us with your feedback. I am sorry to hear the clinic was running a behind on the day of your procedure. We endeavour to keep to our time slots, however occasionally situations occur which result in the clinic over running, so thank you for your patience with this.
I am delighted to hear you had a very good experience and the Podiatry team were able to support you throughout the proceed. helping to ease your anxieties and kept you well informed. We strive to deliver a high standard of person-centred care to our patient and I will ensure to pass on your kind words to the team.
I do hope your recovery is going well and I would like to take this opportunity to wish you well in the future.

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